How We're Different?
With over 40 years’ experience in the mattress industry, we’ve seen it all; and you wouldn’t believe what we’ve seen!
From top of the line, handmade luxury to cheap, chemically loaded materials and everything in between, we promise to share with you the most accurate, up to date information about the health forward products we present and the industry, in general.
Sleepy’s is a small shop, in a low overhead location. We have dedicated years to building long-standing relationships with our wonderful suppliers. Together, we are committed to offering only the highest of quality products at the best possible prices.
If we’ve had the pleasure of serving you in the past, know that we rotate our collections regularly. Visit Sleepy’s again soon, we’d love to see you!
At Sleepy’s, we operate on a “just in time” inventory system. We do not personally warehouse product, which eases inventory expenses. We work very closely with our suppliers to ensure product availability on an as needed basis.
We will not provide refunds on custom orders, bedding, floor samples, clearance items, scratch & dent or “as is” items. However, we will, at times, offer exchanges of equivalent value on new, unused stocking items.
90 Night Comfort Trial Policy:
At Sleepy’s, we encourage you to allow 4-6 weeks before exercising this policy, especially if you’ve become accustomed to sleeping on an older mattress that offered less support. Considering muscle memory, it can take a few weeks for your body to learn how to be properly supported while you sleep. With any new mattress, a break in period should be expected.
If for any reason you’re not comfortable with your new mattress, let us know. We will offer a one-time exchange of equal or higher value (if higher value, you will be required to pay the difference from what you previously paid and the tagged price of the re-pick) within 90 days of delivery, on any non promotional mattresses only. Any exchange of lesser value will result in a store credit. The original mattress must be in “as new” condition and a Sleepy’s provided mattress protector must be used at all times during the comfort trial period. There will be a service charge based on the geographical area for this one time exchange starting at $75 in the Kelowna area.
Free Delivery & Set Up
Sleepy's offers free local delivery and set up of mattresses only, from Penticton to Vernon. If you wish, we will also remove your old mattress and have it recycled at the Kelowna Landfill. The recycling fee is $20/mattress and $15/box spring. All other products are subject to a delivery fee based on the nature of the product and location of the delivery.
At Sleepy’s, all of the products we carry are covered by a manufacturer guarantee and/or warranty. Since warranties differ amongst suppliers, it is important to understand how each policy is addressed prior to making a purchase. If ever an issue should arise, Sleepy's will act as a neutral mediator. Please keep your invoice for your records as you will be asked for one as proof of purchase.
5% Price Guarantee
When our price is higher than a competitor's advertised price on the exact same, brand new product, Sleepy's will offer a 5% discount. Our price guarantee does not apply to floor samples, clearance items, scratch & dent, or "as is" items.